1. Acceptance of Terms and Modifications

These Terms of Service ("Terms") are a binding legal agreement between you and HongDou LLC ("we," "us," or "our"), doing business as FurPalGo. By accessing or using any part of the FurPalGo website, mobile application, or services ("Services"), you agree to be bound by these Terms. If you do not agree, you must not use FurPalGo.

HongDou LLC may modify these Terms at any time. We will notify users through the platform or via email when material changes are made. Continued use after updates constitutes acceptance.

2. FurPalGo Services

FurPalGo, operated by HongDou LLC, is a digital platform that connects:

• Pet owners looking for sitters
• Sitters offering pet care services
• Individuals and shelters giving pets up for adoption
• Users seeking to adopt a pet

FurPalGo facilitates communication, booking, payments, and background verification between users. We may charge service fees for bookings and other features.

Important: FurPalGo does not directly provide pet care or adoption services. We are a neutral venue and are not responsible for the conduct or services of users.

3. Eligibility and Compliance

To use FurPalGo, you must:

• Be at least 18 years old
• Provide accurate registration information
• Comply with all applicable local, state, and national laws

Pet owners are responsible for ensuring their pets are properly vaccinated, licensed, and healthy. Sitters must have the appropriate qualifications, permits, or business licenses if required by law.

4. Bookings and Transactions

All transactions must occur through the FurPalGo platform.

• A "Booking" is created when both parties agree on the terms of service, including rate, duration, cancellation policy, and pet care instructions.
• FurPalGo provides the technical means for initiating, accepting, modifying, and canceling bookings.
• Once accepted, users are contractually bound to the Booking terms.

We are not a party to the agreement between pet owners and sitters or adopters and givers.

5. User Conduct

Users agree to:

• Use FurPalGo legally and responsibly
• Not post or transmit any harmful, offensive, unlawful, or infringing content
• Not solicit or complete services outside of the platform
• Maintain only one active account and keep login information secure

We reserve the right to remove content or suspend accounts for violations.

6. Reviews and Content

Users may share reviews, photos, videos, and pet information. By submitting content, you grant FurPalGo a royalty-free, worldwide license to use, modify, and display it for marketing and operational purposes.

You represent that:

• You own or have permission to use the content
• Content does not infringe on intellectual property or violate privacy laws

We may moderate or remove content that violates our policies.

7. Background Checks and Verification

FurPalGo may facilitate identity verification and background checks through trusted third-party providers. These checks may include criminal history, identity confirmation, and other risk screening measures.

FurPalGo does not guarantee the completeness or accuracy of checks. Users should always exercise personal judgment and meet in person before engaging.

8. Payments and Fees

• FurPalGo uses third-party processors (like Stripe) for secure payments.
• Pet owners are charged upon booking confirmation.
• Sitters are paid within one week after services are completed.
• A platform fee may be deducted from sitter earnings.

Refunds and cancellation terms are governed by the selected policy during booking. Some fees (e.g., profile review, background screening) may be non-refundable.

9. Emergencies and Abandoned Pets

Pet owners must provide an emergency contact. If urgent medical care is needed and the pet owner is unreachable, the sitter or FurPalGo may authorize care.

Costs for emergency or veterinary care will be billed to the pet owner. If a pet is not picked up on time, alternate care (e.g., foster, shelter) may be arranged at the owner’s expense.

10. Suspension and Termination

FurPalGo reserves the right to suspend or terminate user access if:

• Terms are violated
• Fraud, abuse, or harm is suspected
• Legal compliance requires it

Users may deactivate their accounts at any time. All pending obligations (e.g., payment) remain enforceable.

11. Limitation of Liability

To the extent permitted by law:

• FurPalGo is not responsible for pet injuries, illness, user behavior, or service outcomes.
• We make no warranties about the reliability of services offered by other users.
• Our total liability is limited to $100 or the total fees paid by you in the 12 months prior to the claim.

12. Arbitration and Class Action Waiver

You agree to resolve disputes through binding individual arbitration, waiving your right to a jury trial or class action.

Disputes excluded from arbitration:

• Claims in small claims court
• Claims related to intellectual property infringement

Opt-out instructions for arbitration are available upon request.

13. Miscellaneous

• These Terms constitute the entire agreement between you and FurPalGo.
• If a term is found unenforceable, the remainder remains valid.
• You may not assign your rights without our written consent.
• For help or questions, please contact: support@furpalgo.com