At FurPalGo, your privacy matters. This Privacy Policy explains how FurPalGo ("we," "our," or "us") collects, uses, and protects your personal information when you use our website, mobile applications, and services.

We collect the following types of information to provide you with safe, efficient, and personalized pet care services.

• Identity data (e.g., name, date of birth)
• Contact data (e.g., email, phone number, address)
• Pet profile information
• User-generated content (e.g., reviews, messages)
• Location data (e.g., city, ZIP code)
• Payment and transaction data
• Background check data (for sitters and pet givers)
• Technical data (e.g., browser type, device ID, IP address)
• Usage data (e.g., pages visited, actions taken)

We use your data to power our services and make them better for everyone:

• Facilitate sitter bookings and pet adoptions
• Communicate with you (e.g., updates, alerts)
• Verify identities and conduct background checks
• Personalize user experiences and recommendations
• Provide customer support
• Process payments and send receipts
• Improve our platform and services

Messages exchanged between users (e.g., sitters and pet owners) may be stored and reviewed for safety and dispute resolution, quality assurance, and preventing fraud and abuse. Some messages may be forwarded via email or SMS, based on your notification settings.

We treat your data with respect and only share it when necessary:

We may share with:
• Trusted providers (e.g., Stripe for payments, Twilio for messaging, AWS for hosting)
• Background check partners (only for registered sitters or pet givers)
• Law enforcement or regulators, but only when legally required (e.g., subpoenas)

We will never:
• Sell your personal data to advertisers or third parties
• Share your data for profit or external marketing without your permission
• You may also choose to share information (e.g., reviews, pet photos, sitter profiles) publicly on the platform.

You are in control of your data. As a FurPalGo user, you have the right to:

• Access the information we hold about you
• Correct or update inaccurate or outdated details
• Request deletion of your account and personal data (subject to legal retention requirements)
• Withdraw consent or adjust communication preferences anytime
• Opt out of marketing emails via unsubscribe links or settings

To exercise any of the above rights, email us at: support@furpalgo.com

We may share limited data with trusted third parties to provide essential services, including:

• Payment processors (e.g., Stripe)
• Background check providers (e.g., Checkr)
• Messaging and notification tools (e.g., Twilio)
• Analytics and performance monitoring tools

These services are bound by confidentiality and data protection agreements.

If you post reviews, pet photos, or sitter profiles, this content may be visible to other users. Please do not share personal information in public content.

• Booking and transaction records: retained for 7 years for compliance
• Chat history: retained for 6 months
• AI-assisted chat history: retained for 1 month
• Pet profile and user content: retained until account deletion

You can request deletion of your data at any time by contacting support.

We are committed to protecting your data through technical and organizational safeguards. These include:

• HTTPS encryption for all data transmissions
• Secure password hashing and authentication protocols
• Role-based access control for authorized access
• Encrypted data storage and audit logging

While we take extensive precautions, we also encourage users to use strong passwords and report any unusual activity.

FurPalGo is based in the United States. If you access our services from outside the U.S., your data may be transferred to and processed in the U.S., where data protection laws may differ.

Cookies help us offer a smoother experience. We use them to:

• Maintain your login session
• Remember preferences like preferred sitter type or pet filters
• Analyze performance and user behavior for better product decisions
• Enhance features, such as showing nearby sitters or adoption matches

You can disable cookies via your browser settings. Note that some features may not work correctly without them.

Our services are not intended for children under 13. We do not knowingly collect personal data from children without parental consent.

• Right to know what data we collect
• Right to request deletion
• Right to opt out of data sales (we do not sell personal data)
• Right to non-discrimination

To exercise these rights, contact us at support@furpalgo.com.

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent at any time

Contact us at support@furpalgo.com to exercise your rights.

We may update this Privacy Policy from time to time. The updated version will be posted on our site with the "Last Updated" date.

If you have questions or concerns, email us at support@furpalgo.com.