FurPalGo is operated by HongDou LLC ("FurPalGo," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use the FurPalGo website, mobile applications, communications, pet-care services, pet-training features, and related services (collectively, the "Services").

This Policy applies to website visitors, pet parents, pet sitters, pet trainers, service applicants, and other individuals who interact with the Services. By using the Services, you acknowledge the practices described in this Policy.

We may use personal information to:

• Create, maintain, authenticate, and secure accounts.
• Provide pet-care and pet-training requests, bookings, communications, scheduling, payments, refunds, and payouts.
• Match pet parents with sitters or trainers and display relevant profiles, services, rates, availability, reviews, and service areas.
• Evaluate and manage training requests; create and maintain training cases; deliver sessions, plans, homework, feedback, and progress records.
• Use AI-assisted features to prepare draft intake questions, training analyses, plans, session materials, homework, summaries, and related content.
• Verify identities, qualifications, certifications, references, and background-check status.
• Personalize experiences and recommendations.
• Send transactional messages, alerts, reminders, service updates, and, where permitted, marketing communications.
• Provide customer support, investigate complaints, resolve disputes, enforce agreements, and protect users, pets, service providers, and FurPalGo.
• Detect, prevent, and respond to fraud, abuse, security incidents, prohibited conduct, and legal claims.
• Analyze performance, troubleshoot, conduct testing, develop features, and improve the Services.
• Comply with tax, accounting, insurance, regulatory, law-enforcement, and other legal obligations.

When a pet parent submits a training request or works with a trainer, FurPalGo may make relevant request details, intake responses, pet information, uploaded media, training records, scheduling information, and communications available to that trainer. A trainer may add evaluations, plans, session notes, homework, feedback, and progress information to the training case.

Trainers are expected to use information obtained through FurPalGo only to evaluate requests, provide training services, communicate with clients, maintain appropriate business records, address safety or disputes, and comply with applicable law and FurPalGo requirements.

If a request is declined, a case ends, a trainer leaves FurPalGo, or an account is closed, access may be limited or removed. Some records may still be retained by FurPalGo or a service provider as described in Section 11.

FurPalGo may use artificial intelligence service providers to help create draft intake questions, training analyses, training plans, session materials, homework, summaries, and other training-related content. Information submitted through training requests, intake forms, trainer instructions or notes, owner submissions, and related records may be processed by these providers to produce the requested content.

AI-generated content is intended to assist pet parents and trainers. It may be incomplete or inaccurate and may be reviewed, edited, accepted, or rejected by a trainer. AI-generated content is not veterinary advice, a medical diagnosis, or emergency guidance. Contact a licensed veterinarian or an appropriate emergency provider when professional or urgent assistance is needed.

We require service providers to process information for authorized business purposes and subject to applicable contractual and legal safeguards. Provider-specific retention and model-improvement practices may depend on the service and FurPalGo's account configuration. FurPalGo will not use private training-case content to train a general-purpose FurPalGo model unless we provide appropriate notice and obtain any consent required by law.

Messages exchanged through FurPalGo may be stored and reviewed by authorized personnel or service providers when reasonably necessary for service delivery, safety, dispute resolution, quality assurance, customer support, and prevention of fraud or abuse. Some messages may be delivered through email, SMS, or push notifications based on your settings.

You may adjust certain notification preferences in your account or device settings. Transactional, safety, legal, and account-related communications may still be sent when necessary.

We may disclose personal information as described below.

FurPalGo does not sell personal information to data brokers or advertisers for monetary payment. We do not disclose personal information for another party's independent direct marketing without permission.

Profile names, profile photos, biographies, sitter or trainer qualifications, services, rates, availability, reviews, ratings, pet photos designated for public display, and similar profile content may be visible to other users or the public.

Private messages, intake responses, training records, session notes, homework submissions, and training media are not intended to be public. They may be accessible to participants in the applicable service and to authorized FurPalGo personnel and service providers as described in this Policy.

Do not include sensitive personal information in public content. Before uploading photographs, audio, or video containing another person, a child, a private residence, a license plate, or other identifying information, make sure you have authority and any permission required to share it.

FurPalGo or its service providers may collect and process identity, eligibility, credential, reference, and background-check information for sitters, trainers, or other service providers. A third-party provider may collect information directly under its own privacy notice. FurPalGo may receive status information, verification results, reports, or other information permitted by law.

We and our service providers may use cookies, software development kits, pixels, local storage, logs, and similar technologies to:

• Maintain sessions and authenticate users.
• Remember preferences and filters.
• Operate app features and show relevant nearby services.
• Measure performance, diagnose errors, understand feature usage, and improve the Services.
• Protect accounts and prevent fraud or abuse.

You can control cookies through browser settings and certain device or app settings. Disabling essential technologies may prevent parts of the Services from working correctly. Where required by law, we will provide additional choices or obtain consent for nonessential technologies.

We retain personal information for as long as reasonably necessary to provide the Services and for the purposes described in this Policy, including maintaining records, resolving disputes, preventing fraud, protecting safety, enforcing agreements, and satisfying tax, accounting, insurance, and legal obligations. Retention may vary based on the type of information, the status of an account or case, and applicable law.

When you request deletion, some information may be retained where permitted or required for legal compliance, payments and taxes, fraud prevention, safety, dispute resolution, recordkeeping, or enforcement. We may also retain deidentified or aggregated information that cannot reasonably be linked to you.

We use administrative, technical, and organizational safeguards designed to protect personal information. Depending on the information and system, these measures may include encryption in transit and at rest, secure password hashing, authentication controls, role-based access controls, monitoring, logging, vendor management, and incident-response procedures.

No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials, using a strong and unique password, and promptly reporting suspected unauthorized activity.

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Request a portable copy of certain information.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing.
• Opt out of marketing emails using an unsubscribe link or account setting.
• Adjust communication, cookie, device-location, and notification preferences.
• Appeal a decision on a privacy request where applicable.
• Not be discriminated against for exercising applicable privacy rights.

To submit a request, email support@furpalgo.com. We may need to verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law, subject to verification. We will respond within the period required by applicable law.

FurPalGo is designed for pet care and pet training, not for human medical or health services. Please avoid providing information about a person's health, disability, diagnosis, medication, or treatment unless it is reasonably necessary to request an accommodation or safely provide the selected service.

If we intentionally collect consumer health data subject to a specific health privacy law, we will provide any additional notice, consent, access, deletion, security, or other protections required by that law.

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without verifiable parental consent. FurPalGo accounts and service bookings should be created and managed by a person legally authorized to do so.

Users should not upload training or care media containing a child unless they are the child's parent or legal guardian or have appropriate permission. If you believe a child has provided personal information improperly, contact us at support@furpalgo.com.

We may update this Privacy Policy from time to time. We will post the revised version with a new "Last Updated" date. If changes are material, we may provide additional notice through the Services, by email, or by another appropriate method before the changes take effect when required by law.

If you have questions, concerns, or privacy requests, contact:

Company: HongDou LLCService: FurPalGoEmail: support@furpalgo.com