Each sitter is verified through at least one of five trusted background check methods: 3rd-party check, external platform verification, sitter endorsement, pet-related experience, or employer-verified background check. Completing multiple methods earns additional trust badges on their profile.

While sitters are not required to be medically certified, we encourage them to have pet care knowledge and basic first aid awareness. In case of illness or emergency, the sitter will contact you and your preferred vet right away. We're also working to include 24/7 vet telehealth support in the future.

Absolutely! You can message any sitter through the platform to chat and ask questions. Most sitters are happy to schedule a quick Meet & Greet before you book, either online, at your home, or at a local park.

We use Stripe for secure payment processing. You're only charged after the sitter accepts your booking and you confirm. Refunds follow the sitter’s cancellation policy — full or partial refunds may apply depending on the notice period.

At FurPalGo, our mission is to lower costs for pet owners while helping pets quickly find high-quality sitters—and allowing sitters to earn more for their care and effort. We keep our commission low by leveraging AI to reduce development costs, so we can spend more time on thoughtful product logic and user experience. We also rely on secure, scalable cloud infrastructure (AWS) and industry-trusted payment providers to ensure data security and operational efficiency. This way, we deliver a smooth, safe, and affordable experience for everyone on the platform.